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SMS marketing built for every customer moment

Promote offers, keep customers updated on their orders, and automate messages around key moments that bring them back.

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Phone lock screen showing an SMS from Robusta Cafe: Alyce, it's Matcha Monday! Take 15% off your matcha when you order today.

Send the right message at the right moment

Order accepted SMS editor with a personalised message and customer name, last name and order URL variables
Choose who should receive your message, personalise it with customer details, then send it now or schedule it for when it is most likely to matter.

Keep customers updated automatically

Keep customers informed through their order and stay connected at important customer moments without creating every message manually

  1. 12:04 PM

    Robusta Cafe

    12:04 PM

    Thanks, Alyce! We've got your order and the team is on it. Ready around 12:20 PM.

  2. 12:19 PM

    Robusta Cafe

    12:19 PM

    Your order is ready for pickup at Robusta Cafe. See you soon!

  3. 12:26 PM

    Robusta Cafe

    12:26 PM

    Your order is complete. Thanks for ordering, Alyce!

Robusta Cafe

9:41 AM

Thanks, Alyce! We've got order #1042 and the team is on it. Ready around 12:20 PM.

Keep every order moving

Automatically send transactional SMS when an order is accepted, ready, or completed so customers know what is happening without calling the restaurant.

Robusta Cafe

9:41 AM

Happy birthday, Alyce! Your drink is on us today. Show this text or order in the app.

Show up for customer moments

Send messages around moments such as birthdays or when customers reach a new spend rewards tier.

Set your SMS update preferences

✦

Send an SMS campaign

Reach your customers directly with offers, launches, and updates.

Send SMS
✉

SMS for web ordering

Web orders don't get push notifications. Text customers when their order is accepted, ready, and completed.

Every restaurant runs differently. Choose whether SMS updates apply to mobile app orders, web orders, or both, then decide which fulfillment types should receive them.

See how your messages are performing

Credits remaining

16,578

Available balance

Sent this month

3,550

+7298% vs last month

Delivery rate

87.3%

Last 30 days

Automations active

3 / 5

2 still inactive

Track messages sent, delivery rates, active automations, message activity, and remaining credits from one dashboard.

Do not just stop at SMS

Email campaign editor for a Matcha Monday offer beside a phone showing a Robusta Cafe push notification
Some messages need to arrive fast. Others need more room, or make more sense inside your branded app. Use SMS with email and push notifications so every message can go through the channel that fits it best.

Use SMS for urgency. Use push to build the habit.

SMS

Best when timing matters

Reach opted in customers whether or not they use your app, making SMS ideal for important updates and offers that need attention quickly.

Great for:

  • Web ordering and fulfillment updates
  • Flash offers and time sensitive promotions
  • Broad campaigns beyond your app audience
  • MMS campaigns with images
  • Sending customers back to your website or ordering page

SMS uses credits based on the number of messages you send.

SMS from Robusta Cafe: Thank you! We have received your delivery order!
Push notification

Best for bringing customers back

Reach customers through your branded app with personalized messages designed to drive engagement, loyalty, and repeat visits.

Great for:

  • Personalized offers and product nudges
  • Birthday, anniversary, and loyalty rewards
  • Category based promotions and recommendations
  • Keeping your restaurant top of mind
  • Building repeat habits over time
  • Deep linking directly to items, categories, and offers in your app

Push requires the customer to have your app and notifications enabled, but there is no cost per message.

Push notification from Robusta Cafe: Alyce, your reward is ready. You've earned a free matcha!

Pay less as you send more

Buy SMS credits based on your sending volume, save more at higher volumes, and keep unused credits for whenever you need them.

Starter

5¢ per SMS

1,000 credits$50 one-time

  • 1,000 SMS credits
  • Pay-as-you-go pricing
  • Credits never expire
Buy 1,000 credits

Growth

Most Popular

3¢ per SMS

Save 40%

5,000 credits$150 one-time

  • 5,000 SMS credits
  • Auto-recharge included
  • Priority delivery routing
Buy 5,000 credits

Scale

1.5¢ per SMS

Save 70%

20,000 credits$300 one-time

  • 20,000 SMS credits
  • Auto-recharge included
  • Dedicated short number
  • Priority support
Buy 20,000 credits

Credits never expire. No monthly commitment.

Make SMS part of how you run your restaurant

Get a closer look at SMS and see how it can fit into your day-to-day operations.

Texts get attention fast

SMS gives you a direct way to reach customers with messages they are likely to see quickly, whether it is an order update or a promotion.

95%

SMS open rate

90%

Read within 3 minutes

6%

Conversion rate

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FAQ

Do customers need to opt in to receive marketing SMS?

Yes. Promotional SMS should only be sent to customers who have agreed to receive marketing texts. Transactional messages are tied to an order the customer placed, such as order accepted, ready, or completed updates.