Getting Started with Per Diem Loyalty

How Per Diem Loyalty Works

A loyalty program consists of four main components:

• Loyalty currency
• Earning rules
• Redemption rewards
• Point expiration settings

You can also expand your program with VIP tiers and promotional campaigns.

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Loyalty Program Settings

When creating a loyalty program, you'll first define the basic program settings.

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Loyalty Currency

Customize the name of your loyalty currency to match your brand.

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‍Available Fields:

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Examples

• Bean / Beans
• Star / Stars
• Sip / Sips
• Coin / Coins
• Reward / Rewards

This custom currency will be displayed throughout the customer experience when points are earned or redeemed.

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Configure Earning Rules

Earning rules determine how customers collect loyalty points.
Important: A loyalty program can only use one earning method at a time.

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Option 1: Spend-Based Loyalty

Customers earn points based on how much they spend.‍

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Example

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Customers receive points automatically based on their purchase amount.

Optional Restrictions

You can choose whether points are earned on:

• All menu items
• Specific categories
• Specific items

You can also configure a minimum spend threshold before points begin accumulating.

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Option 2: Visit-Based Loyalty

Customers earn points each time they make a qualifying visit.

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Configuration

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Example

Visit the store → Earn 10 Beans

This setup is ideal for businesses focused on increasing visit frequency.

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Option 3: Item-Based Loyalty

Customers earn different point values for specific products.

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Example

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Example

Purchase a Latte → Earn 10 Beans

This method allows merchants to encourage sales of specific products.

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Option 4: Category-Based Loyalty

Customers earn points based on the category of products purchased.

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Example

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Example

Purchase from the Bakery category → Earn 10 Beans
This method is useful for promoting higher-margin categories.

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Redemption Rewards

After customers earn points, they can redeem them for rewards.
Merchants can create custom rewards based on their loyalty strategy.

Examples include:

• Free items
• Discounts
• Dollar-off rewards
• Exclusive member offers

Customers redeem rewards using the points they have accumulated through the loyalty program.

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VIP Tiers

Per Diem Loyalty supports tier-based loyalty programs.
VIP tiers allow merchants to reward their most engaged customers with additional benefits.

Examples may include:

• Exclusive rewards
• Higher earning rates
• Special offers
• Member-only promotions

Tiers help encourage repeat visits and increased customer lifetime value.

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Loyalty Promotions

Merchants can create targeted loyalty promotions to encourage customer engagement.

Examples include:

• Bonus point campaigns
• Double point days
• Seasonal promotions
• Special event rewards

Promotions can be used alongside your loyalty program to drive additional visits and purchases.

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Points Expiration

Point expiration allows merchants to control how long loyalty points remain active.

Available Expiration Periods

• 6 Months
• 12 Months
• 24 Months

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Configuration

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How Point Expiration Works

When expiration is enabled:

• Points expire after the selected inactivity period
• Customer activity extends the expiration window
• Customers receive notifications before points expire

This helps keep loyalty programs active while encouraging repeat engagement.