Product Updates: Order Review Analytics, Dietary Filters, and Transactional SMS

‍

Order Reviews

Order Reviews now includes a dedicated Analytics tab, giving merchants a breakdown of ratings and tags pulled straight from customer reviews on their orders, plus a one-click export. → Insights → Order Reviews

Dietary Tags & Filter

Menu items can now be tagged with dietary attributes like vegan, gluten-free, and dairy-free. Tags show directly on the product page, and a new filter lets customers narrow the menu to what fits their diet. Confirmed live on production.→ Catalog → Menu Management → Dietary

Transactional SMS

Order status updates now go out by SMS as well as push, on both web and the app, so customers get a text the moment their order is confirmed, being prepared, or ready. Confirmed live on production.→ Marketing → SMS

Order Level Notes at Checkout

Customers can now attach a note to the whole order at checkout instead of repeating instructions on individual items.

Auto-Redeem In-App Gift Cards at Checkout

‍Gift card balances will apply automatically at checkout instead of requiring a manual redemption step. Rolling out with a new app version currently in testing.

Gift Card Payment Method Shown in Web

‍Customers ordering from the web can now pay with their gift card balance, matching what's already available in-app.

Quantity Input for Catering Items

Catering items now accept a quantity directly, instead of requiring repeat taps to add more.

Warning Banner When Pickup Time Changes

‍Customers ordering on web now see a warning banner if their pickup time changes, flagging it before they commit to the order.

‍