To begin, access your dashboard and look at the left-hand side navigation. Under Operations, you’ll find all the tools you need to manage prep time and busy mode settings across your locations.
You can now set prep time at both the store level and by category, giving you more precision. Prep time set for a specific category will override the store-wide time.
This ensures that customers always see accurate wait times, no matter when or what they order.
You now have two options under the Busy Mode tab:
Turn this on manually when your team is swamped. It’ll immediately add extra prep time to incoming orders, helping your kitchen catch up.
Automate the process by setting rules. For example:
Click Add Recurring Busy Mode to create a new one. To edit or delete an existing one, select the options on the right of the locations where the rule applies, then make your changes.
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