Where to Find It

Step 1: Log in to your Per Diem Merchant Dashboard
Step 2: Go to Operations from the left sidebar
Step 3: Click Order Placement
Step 4: Open the Capacity Manager tab

Within Capacity Manager, you will see three subtabs:

• Time Slot Overview
  
• Limit by Time Slot
  
• Busy Mode

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Time Slot Overview

This tab gives you a real time view of your current capacity usage.

What you can do:

• Monitor active time slots
  
• Track order load in each interval
  
• Identify peak pressure periods
  

No setup is required here. Use this view for visibility and planning.

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Limit by Time Slot

Use this tab to create rules that limit how many orders can be accepted within defined time windows.

Create a Capacity Rule

Step 1: Click Create Rule or Add Time Slot
Step 2: Enter a descriptive Rule Name
Step 3: Select applicable Categories (or keep All categories)
Step 4: Choose Locations where the rule should apply

• Apply to individual locations
• Or apply across all locations
  
  

Configure Time Slot Settings

Step 5: Set your time window

• Start time and end time
  
• Or enable All day
  

Step 6: Choose frequency

• Select days of the week
  
• Or keep All week
  

Step 7: Set the interval (for example, every 15 minutes)

Step 8: Enable Limit by items and enter the maximum order count for each interval

Step 9: Click Create to save the rule

You can create multiple rules to handle different rush periods.

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Busy Mode

Busy Mode allows you to quickly reduce incoming order volume during unexpected rushes.

Use Busy Mode when:

• Kitchen is temporarily overwhelmed
  
• Staff is limited
  
• You need immediate order throttling
  

Simply enable Busy Mode from the third sub tab when needed. Here is the detailed guide on how to enable Busy Mode. 

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Location Level Control

Capacity rules can be applied flexibly:

• Per individual location for granular control
• Across all locations for unified pacing

Choose the option that best fits your operations when creating each rule.

Once configured, Capacity Manager will automatically pace incoming orders based on your rules, helping your team maintain smooth and predictable fulfillment.