Skip to content
Per Diem
Sign In
Customize your experience by
OrderingMarketing
Demo
Help center

Order Throttling

Order Throttling helps you pace incoming orders, prevent kitchen overload, and manage peak hours more efficiently. With order pacing, you can control how many orders are accepted within specific time windows across locations.

  • Log in to your Per Diem Merchant Dashboard.
  • Go to Operations from the left sidebar.
  • Click Order Placement.
  • Open the Order Throttling tab.

‍

Time Slot Overview. No setup is required here. Use this view for visibility and planning.

  • Identify peak pressure periods
  • Monitor active time slots
  • Track order load in each interval

‍

Limit by Time Slot. Use this tab to create rules that limit how many orders can be accepted within defined time windows.

  • Click Create Rule or Add Time Slot
  • Enter a descriptive Rule Name
  • Select applicable Categories (or keep All categories)
  • Choose Locations where the rule should apply
  • Set your time window
  • Choose frequency
  • Set the interval (for example, every 15 minutes)
  • Enable Limit by items and enter the maximum order count for each interval
  • Click Create to save the rule

‍

Busy Mode. Busy Mode allows you to quickly reduce incoming order volume during unexpected rushes.

Still require support?
Contact support
Order Throttling — screenshot 1 of 8
Order Throttling — screenshot 2 of 8
Order Throttling — screenshot 3 of 8
Order Throttling — screenshot 4 of 8
Order Throttling — screenshot 5 of 8
Order Throttling — screenshot 6 of 8
Order Throttling — screenshot 7 of 8
Order Throttling — screenshot 8 of 8

Where to Find It

Step 1: Log in to your Per Diem Merchant Dashboard
Step 2: Go to Operations from the left sidebar
Step 3: Click Order Placement
Step 4: Open the Order Throttling tab

Within Capacity Manager, you will see three subtabs:

  • Time Slot Overview
  • Limit by Time Slot
  • Busy Mode

‍

Time Slot Overview

This tab gives you a real time view of your current capacity usage.

What you can do:

  • Monitor active time slots
  • Track order load in each interval
  • Identify peak pressure periods

No setup is required here. Use this view for visibility and planning.

‍

Limit by Time Slot

Use this tab to create rules that limit how many orders can be accepted within defined time windows.

Create a Capacity Rule

Step 1: Click Create Rule or Add Time Slot
Step 2: Enter a descriptive Rule Name
Step 3: Select applicable Categories (or keep All categories)
Step 4: Choose Locations where the rule should apply

  • Apply to individual locations
  • Or apply across all locations

Configure Time Slot Settings

Step 5: Set your time window

  • Start time and end time
  • Or enable **All day
    **

Step 6: Choose frequency

  • Select days of the week
  • Or keep **All week
    **

Step 7: Set the interval (for example, every 15 minutes)

Step 8: Enable Limit by items and enter the maximum order count for each interval

Step 9: Click Create to save the rule

You can create multiple rules to handle different rush periods.

‍

Busy Mode

Busy Mode allows you to quickly reduce incoming order volume during unexpected rushes.

Use Busy Mode when:

  • Kitchen is temporarily overwhelmed
  • Staff is limited
  • You need immediate order throttling

Simply enable Busy Mode from the third sub tab when needed. Here is the detailed guide on how to enable Busy Mode. 

‍

Location Level Control

Capacity rules can be applied flexibly:

  • Per individual location for granular control
  • Across all locations for unified pacing

Choose the option that best fits your operations when creating each rule.

Once configured, Capacity Manager will automatically pace incoming orders based on your rules, helping your team maintain smooth and predictable fulfillment.

Still have questions?Contact us

Ask anything or just say hi