Help center

How to enable curbside pickup

Seamlessly enable curbside pickup for your customers, offering them more flexibility and convenience.

Instructions

Log in to your Per Diem merchant dashboard and navigate to the Operations tab in the side menu.
Under the Operations menu, go to Locations.
Select the specific location where you want to enable curbside pickup for customers.
In the location's information, navigate to the Business Hours section.
Toggle on the Curbside Pickup option to enable it.
If the pickup hours will be the same as your regular business hours, check the box that says Use Same Pickup Hours.
To customize hours for curbside pickup, uncheck the box and manually update the hours for each day.
Set Fulfillment Instructions. Add any custom instructions to guide customers—for example, "Park in the front lot and tap 'I’m here' in the app."

Still require support?

Contact support

No items found.

1. Enable Curbside Pickup

Log in to your Per Diem merchant dashboard
Go to Operations > Locations
Choose the location where you want to offer curbside pickup
Scroll to the Business Hours section
Click the Curbside Pickup tab and turn it on
Set your curbside pickup hours

2. Set Fulfillment Instructions

Still in Operations > Locations, scroll to Fulfillment Instructions
Add any custom instructions to guide customers—for example, "Park in the front lot and tap 'I’m here' in the app."

3. Customer Vehicle Details

On the Curbside Pickup tab in the store’s app, customers can fill in:
- Vehicle Info
- Color
- Car Model
- License Plate (optional)

This info will be shown to you when they arrive.

4. How Customers Use It

Customers place an order and select Curbside Pickup at checkout
Once they arrive, they can go to:
- The Home screen or
- The Orders tab in the app
Their pending order will be visible
They press “I’m here” to notify your staff

5. What Happens Next

After the customer taps “I’m here”, a notification will appear on your POS with their curbside details
You’ll see the vehicle info and know they’ve arrived
Important: Be sure you’ve turned on order alerts in Square POS:
- Go to More > Settings > Orders > Alerts & Notifications
- Here’s how to turn on order alerts in your app.

6. Optional: Call the Store

Customers can also tap the phone icon next to their curbside order to call the store directly if needed.

By following these steps, you can seamlessly enable curbside pickup for your customers, offering them more flexibility and convenience.

‍

Customise your experience by