Hey Brooklyn! Get started with $20 off your first subscription of $40 or more.

Keep Customers Coming Back: Process Returns & Give Store Credit With Electronic Gift Cards

Keep Customers Coming Back: Process Returns & Give Store Credit With Electronic Gift Cards
TLDR

When someone buys something from your store, they're not just investing in the product—they're investing in the experience. What happens when that product doesn't meet their expectations?

As a business owner, it's important to know how to process returns and give store credit. But it's also important to make the process as easy as possible for your customers. That's where electronic gift cards come in.

With an electronic gift card, customers can easily and quickly get the store credit they need to make a new purchase. And you can rest assured that they'll be back for more.

Why Processing Returns and Offering Gift Cards Is Beneficial

When customers are happy with their purchase, they're likely to return in the future. However, when they have a negative experience—say, if they have to wait too long to process a return or if they're not given store credit—they're much less likely to come back.

Processing returns and offering gift cards can help offset this revenue loss. It can also improve customer retention and loyalty, resulting in more sales for your business in the long run.

With Square's Point of Sale app, you can easily issue store credit by processing returns to Square Gift Cards.
How to Process Returns With Gift Cards

When someone returns an item, you want to make the process as easy as possible for them. One way to do that is by offering store credit in the form of an electronic gift card.

With Square's Point of Sale app, you can easily issue store credit by processing returns to Square Gift Cards. Here's how it works:

1. Select the items you'd like to refund and the amount.

2. Select Gift as the refund method.

3. Enter the email address of the person you'd like to send the refund gift card to.

4. Confirm your selections and send the refund gift card.

It's easy to issue store credit this way, and it makes your customers happy because they can use their credit at any of your locations. Plus, it's a great way to keep them coming back!

Tips for Giving Store Credit With Electronic Gift Cards

When a customer returns an item, the process can be a little confusing if you're not used to it. Do you run the gift card through the system? Issue a refund?

Here are some tips for issuing store credit with electronic gift cards:

1. Make sure you have an electronic gift card processing system in place. This will make it faster and easier for you to issue store credit.

2. If the customer is returning an item that was purchased with a gift card, run the gift card through the system to obtain the store credit amount. This will save you time and hassle in issuing a refund.

3. If the customer is returning an item that was not purchased with a gift card, issue a store credit in the amount of the purchase price. This will also save you time and hassle.

By following these tips, you can streamline your return process and make your customers happy.

The Starbucks app is a Masterclass in how to utilize store credit with your most devoted customers. Photo courtesy of Starbucks.
What Are the Benefits of Offering Store Credit?

Offering store credit has a lot of benefits. For one, it gives your customers a flexible returns experience. If they don't like something, they can return it and get store credit instead of having to go through the hassle of returning it and getting their money back.

Another benefit is that it eases the revenue loss from returns. Instead of losing out on the sale completely, you can give your customers store credit so they can buy something else from your business. This also helps improve customer retention and loyalty, as they'll be more likely to come back and shop with you again.

Last but not least, research has shown that gift card customers tend to spend more at your business than those who don't have gift cards. So not only will offering store credit help you retain customers and boost sales, but it will also help you increase the average order value.

And with digital eGift cards, it's easy to reload them so your customers can keep using them over and over again.

How to Make Sure Customers Come Back With Gift Card Purchases

When a customer is returning an item, they may not always want a refund. Many times, they'll be happy to take store credit in the form of an electronic gift card.

Here's how you can process a return and give store credit with electronic gift cards:

- In your point of sale app, refund the return to a gift card.

- Offer gift cards for returns and exchanges.

- Make it simple for them to use their eGift card in-store and online.

By making it easy for customers to return items and get store credit, you'll increase the chances that they'll come back and shop with you again.

When a customer is returning an item, they may not always want a refund. Many times, they'll be happy to take store credit in the form of an electronic gift card.
Conclusion

When customers come back to your store, the holidays are a great opportunity to hold on to their earnings and give them store credit with an electronic gift card. With Square's eGift Cards, you can process returns and give customers the credit they deserve.

Keep Customers Coming Back: Process Returns & Give Store Credit With Electronic Gift Cards

Keep Customers Coming Back: Process Returns & Give Store Credit With Electronic Gift Cards
by
Soma Amir
by
Doron Segal
by
Tomer Molovinsky
by
Olivia Terenzio
by
Jessica Buckley
by
Ashley Rodriguez
March 25, 2020
TLDR

When someone buys something from your store, they're not just investing in the product—they're investing in the experience. What happens when that product doesn't meet their expectations?

As a business owner, it's important to know how to process returns and give store credit. But it's also important to make the process as easy as possible for your customers. That's where electronic gift cards come in.

With an electronic gift card, customers can easily and quickly get the store credit they need to make a new purchase. And you can rest assured that they'll be back for more.

Why Processing Returns and Offering Gift Cards Is Beneficial

When customers are happy with their purchase, they're likely to return in the future. However, when they have a negative experience—say, if they have to wait too long to process a return or if they're not given store credit—they're much less likely to come back.

Processing returns and offering gift cards can help offset this revenue loss. It can also improve customer retention and loyalty, resulting in more sales for your business in the long run.

With Square's Point of Sale app, you can easily issue store credit by processing returns to Square Gift Cards.
How to Process Returns With Gift Cards

When someone returns an item, you want to make the process as easy as possible for them. One way to do that is by offering store credit in the form of an electronic gift card.

With Square's Point of Sale app, you can easily issue store credit by processing returns to Square Gift Cards. Here's how it works:

1. Select the items you'd like to refund and the amount.

2. Select Gift as the refund method.

3. Enter the email address of the person you'd like to send the refund gift card to.

4. Confirm your selections and send the refund gift card.

It's easy to issue store credit this way, and it makes your customers happy because they can use their credit at any of your locations. Plus, it's a great way to keep them coming back!

Tips for Giving Store Credit With Electronic Gift Cards

When a customer returns an item, the process can be a little confusing if you're not used to it. Do you run the gift card through the system? Issue a refund?

Here are some tips for issuing store credit with electronic gift cards:

1. Make sure you have an electronic gift card processing system in place. This will make it faster and easier for you to issue store credit.

2. If the customer is returning an item that was purchased with a gift card, run the gift card through the system to obtain the store credit amount. This will save you time and hassle in issuing a refund.

3. If the customer is returning an item that was not purchased with a gift card, issue a store credit in the amount of the purchase price. This will also save you time and hassle.

By following these tips, you can streamline your return process and make your customers happy.

The Starbucks app is a Masterclass in how to utilize store credit with your most devoted customers. Photo courtesy of Starbucks.
What Are the Benefits of Offering Store Credit?

Offering store credit has a lot of benefits. For one, it gives your customers a flexible returns experience. If they don't like something, they can return it and get store credit instead of having to go through the hassle of returning it and getting their money back.

Another benefit is that it eases the revenue loss from returns. Instead of losing out on the sale completely, you can give your customers store credit so they can buy something else from your business. This also helps improve customer retention and loyalty, as they'll be more likely to come back and shop with you again.

Last but not least, research has shown that gift card customers tend to spend more at your business than those who don't have gift cards. So not only will offering store credit help you retain customers and boost sales, but it will also help you increase the average order value.

And with digital eGift cards, it's easy to reload them so your customers can keep using them over and over again.

How to Make Sure Customers Come Back With Gift Card Purchases

When a customer is returning an item, they may not always want a refund. Many times, they'll be happy to take store credit in the form of an electronic gift card.

Here's how you can process a return and give store credit with electronic gift cards:

- In your point of sale app, refund the return to a gift card.

- Offer gift cards for returns and exchanges.

- Make it simple for them to use their eGift card in-store and online.

By making it easy for customers to return items and get store credit, you'll increase the chances that they'll come back and shop with you again.

When a customer is returning an item, they may not always want a refund. Many times, they'll be happy to take store credit in the form of an electronic gift card.
Conclusion

When customers come back to your store, the holidays are a great opportunity to hold on to their earnings and give them store credit with an electronic gift card. With Square's eGift Cards, you can process returns and give customers the credit they deserve.

Soma Amir

About the author

Doron Segal

About the author

Hey I'm Doron, the co-founder & CTO of Per Diem — a mobile app platform for restaurants. I'm also a dad and a husband. I love to travel and meet new people.I love creating things, and see people using the stuff I built.Prior to Per Diem I worked at Saildrone, OpenTable, Apple, Beats Music, Siemens.

Tomer Molovinsky

About the author

A second time founder with a passion for building products at the intersection of hospitality and technology. I've had the pleasure of launching reservation systems, mobile payment solutions, and loyalty programs at OpenTable and Resy, and witnessed how operators were losing a direct connection with their customers online. We built Per Diem to strengthen the relationships that businesses have with those customers, and to ensure that local businesses can thrive in today's economy.

Olivia Terenzio

About the author

Jessica Buckley

About the author

Ashley Rodriguez

About the author

Ashley is a freelance writer and podcast producer based in Madison, Wisconsin. She hosts a podcast called Boss Barista and writes an accompanying newsletter with full transcripts of each episode and articles about coffee and restaurant work. You can check out her work here (ashleyrodriguez.work/).

Explore featured restaurants and cafes

How Lucky Coffee Boosts Mobile App Adoption Through Email Campaigns
How Lucky Coffee Boosts Mobile App Adoption Through Email Campaigns
Read Case study
Run Your Cafe Like a Bank: How Ethereal Cafe Created a Starbucks-Style Mobile App
Run Your Cafe Like a Bank: How Ethereal Cafe Created a Starbucks-Style Mobile App
Read Case study
From One-Timers To Regulars: How Empire Tea and Coffee Transformed Customer Loyalty with Per Diem
From One-Timers To Regulars: How Empire Tea and Coffee Transformed Customer Loyalty with Per Diem
Read Case study
How Cosmic Coffeehouse Teamed Up with Per Diem and Square for an Out-of-This-World Grand Opening
How Cosmic Coffeehouse Teamed Up with Per Diem and Square for an Out-of-This-World Grand Opening
Read Case study
How Kino's Coffee and Others Have Boosted Their Sales with Push Notifications
How Kino's Coffee and Others Have Boosted Their Sales with Push Notifications
Read Case study
Coupon Codes That Work: Chip City's Free Cookie Strategy for Customer Acquisition
Coupon Codes That Work: Chip City's Free Cookie Strategy for Customer Acquisition
Read Case study
From Local Comfort Food to High Tech: How Joanie’s Modernized Operations
From Local Comfort Food to High Tech: How Joanie’s Modernized Operations
Read Case study
Rebranding a Bubble Tea Brand: How Niko Niko Boba Expanded Beyond Chatime
Rebranding a Bubble Tea Brand: How Niko Niko Boba Expanded Beyond Chatime
Read Case study
How Plomo Quesadillas Won Over Gen-Z With Square Loyalty
How Plomo Quesadillas Won Over Gen-Z With Square Loyalty
Read Case study
The Perfect Blend: How Coffee Dose Boosted Brand Loyalty with Per Diem
The Perfect Blend: How Coffee Dose Boosted Brand Loyalty with Per Diem
Read Case study
Ambee Coffee's Rebrand and Per Diem: A Match Made for Expansion
Ambee Coffee's Rebrand and Per Diem: A Match Made for Expansion
Read Case study
Why Kino's Coffee Switched Mobile Apps: A Case Study in Improving the Customer Experience
Why Kino's Coffee Switched Mobile Apps: A Case Study in Improving the Customer Experience
Read Case study
How DoorDash Drive and Per Diem Fueled Masala Wok and Tikka Shack's Delivery Dreams
How DoorDash Drive and Per Diem Fueled Masala Wok and Tikka Shack's Delivery Dreams
Read Case study
Per Diem's Square Integration: How Island Flavor Streamlined Operations
Per Diem's Square Integration: How Island Flavor Streamlined Operations
Read Case study
Hidden Grounds Case Study: When Apps Meet Customer Loyalty, Magic Happens
Hidden Grounds Case Study: When Apps Meet Customer Loyalty, Magic Happens
Read Case study
Scan for a Free Cookie: How Chip City's QR Codes Drove App Adoption
Scan for a Free Cookie: How Chip City's QR Codes Drove App Adoption
Read Case study
Close Line
Try Per Diem
Sign up for our monthly newsletter for all the latest in local restaurant trends, industry insights, and Per Diem product updates.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Close Line

Unlock new insights and trends by
downloading Ultimate Guide for Launching a Mobile Ordering App.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Close Line