TLDR

Invest in Your Staff to Invest in Your Business As a cafe owner, you know that your success depends on your staff. By providing them with the right tools, you empower them to deliver excellent customer experiences. Read on to learn how Think Coffee NYC uses technology to maximize staff efficiency and profits. With a tailored mobile ordering and payment app from Per Diem, they streamline operations and free up staff for high-quality customer interactions. Discover simple ways to invest in your team so they can invest in your business. The rewards for your bottom line will astound you.

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How Think Coffee NYC Streamlined Operations With a Custom App

Think Coffee wanted an efficient way to manage staff schedules, track hours, and facilitate communication between managers and employees. They partnered with Per Diem, a mobile app developer, to create a custom solution.

Prep Time Tracking

The app's prep time feature allows baristas to log the amount of time it takes to prepare various drinks. This data helps managers determine staffing needs, optimize workflows, and identify opportunities for efficiency gains without compromising on the customer service.

Mobile Ordering

The app allows customers to place orders and pay in advance from their phones. This reduces wait times and lines at the counter, freeing up baristas to focus on drink and food preparation instead of taking orders. Customers appreciate the convenience of mobile ordering, and staff benefit from the increased efficiency.

Increased Revenue

By leveraging the app to gain visibility into sales trends and busy periods, Think Coffee has been able to align employee schedules with customer traffic to improve productivity. The time saved from streamlined operations also allows managers and staff to focus on customer service and quality, which has led to increased loyalty and sales.

With a customized mobile solution in place, Think Coffee has created a connected, efficient, and profitable business poised for future growth. The app pays for itself through the significant time and cost savings it provides, all while enhancing the experience for customers and employees alike.

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Increased Productivity and Profits With Mobile Ordering and Payment

To maximize profits, efficiency, and customer satisfaction, Think Coffee implemented a custom mobile app developed by Per Diem. The app allows customers to place and pay for orders in advance, reducing wait times and freeing up staff to focus on crafting high-quality beverages.

Streamlined Ordering and Payment

The Per Diem app lets customers browse the full menu, select their items, and pay on their own device before even arriving at the store through Apple Pay. By the time customers walk through the door, their order is ready or in progress. This cuts down on time spent placing and processing orders in person, so staff can dedicate more time and attention to the actual preparation of drinks.

Data-Driven Insights

The app also provides data and analytics to help Think Coffee gain valuable insights into customer behavior and patterns. By analyzing popular items, order frequencies, and other metrics, Think Coffee can optimize their menu, improve marketing efforts, and boost upselling. They have a data-driven understanding of how to most effectively meet customer needs.

An Enhanced Customer Experience

A fast, convenient mobile ordering and payment process leads to an overall better customer experience. Customers appreciate skipping the line and receiving their drinks quickly. The app caters to customers’ desire for speed and efficiency while still allowing them to enjoy the atmosphere and community of the coffee shop.

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In-Store Sales Growth Through Optimized Operations

Postcards in-store

Think Coffee distributes postcards highlighting the benefits of the mobile app to customers in-store. The postcards highlight their mobile app image with a QR code and catchy line in their tone to promote it. This helps spread awareness of the app and encourages customers to download it. Per Diem provides these postcards to Think Coffee and other stores as a free marketing asset to help promote the app and increase in-app sales.

QR code stickers

The coffee shop has placed stickers with QR codes linked to the app store listing on walls and counters throughout the store. Customers can simply scan the code to easily find and install the app from their phone. This makes it easy and convenient for customers to download the app right from the coffee shop.

Creative discounts

Think Coffee offers discounts and rewards exclusively for app users to incentivize customers to download and regularly use the mobile app. This include incentives like loyalty points, and free drink rewards. They also offer exclusive deals and coupons that can only be redeemed through the app. These deals are promoted both in-store and through targeted push notifications to existing app users.

Visit our blog to learn about more free marketing assets for your coffee shop.

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Actionable Tips for Coffee Shops to Boost Staff Productivity

Automate Operations to Reduce Employee Burden

By leveraging mobile technology, coffee shops can automate repetitive tasks and streamline operations to reduce the workload on baristas and other staff. A good mobile app can automate order taking and payment processing, eliminating the time employees spend on these tasks. Automated systems can also manage inventory and place reorders, freeing up employees for more valuable work. Mobile tech allows coffee shops to offload administrative burdens and routine jobs from employees so they can spend more time focusing on customer service, product quality, and innovation.

Provide Ongoing Employee Training

Continuous training and education help staff stay up-to-date with the latest brewing techniques, food preparation methods, and customer service best practices. Baristas and counter staff should participate in regular tastings to improve their knowledge of the flavor profiles of different coffees and teas. All employees should maintain proper certification in food handling and workplace safety. Ongoing training motivates staff and equips them with the skills to work efficiently.

Implement Standard Operating Procedures

Documented standard operating procedures (SOPs) provide clear guidance for essential tasks like opening and closing, customer service, cleaning, and cash handling. Thorough SOPs minimize confusion, retraining, and procedural inefficiencies. They also enable managers to consistently evaluate employee performance and make improvements to maximize productivity. Clearly written, accessible SOPs are key to optimizing staff efficiency.

Offer Competitive Compensation and Benefits

Providing employees with fair pay, incentives, and benefits positively impacts productivity, job satisfaction, and retention. While labor costs are a significant expense for coffee shops, compensating staff well leads to less turnover and greater experience, skills, and efficiency. Consider offering benefits like health insurance, paid time off, retirement plans, and performance-based bonuses or profit sharing to motivate and retain high-performing employees.

Foster a Positive Company Culture

A positive, team-oriented company culture boosts staff productivity. Recognize and reward good work. Promote collaboration and open communication between all levels. Create opportunities for employees to provide feedback and shape initiatives. A strong, cohesive culture leads to greater job satisfaction, motivation, and efficiency. Employees who feel valued and supported will be more productive and committed to company success.

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Final Thoughts

Maximize Staff Productivity with Per Diem In summary, partnering with Per Diem to implement a customized mobile app can help coffee shops like Think Coffee NYC boost staff productivity and profits. With streamlined operations, enhanced customer experiences, and data-driven insights, our white-label solution empowers your team to work smarter while providing top-notch service. Contact us today to learn more about how our app can benefit your business.

Check out our ebook to learn practical tips and insights about growing your coffee shop's efficiency and profits.

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